It is not considered necessary to specify every detail of the services generally included, what these services cover and the standards to be met in their implementation Groundhandling documents The terminal documents used for groundhandling are, where applicable, the terminal`s own documents, provided that these documents correspond to the standard matrices applicable in accordance with IATA and/ICAO and/or other rules may apply. Rules and procedures Emergency assistance In the event of an emergency, including, but not limited to, landings, accidents involving acts of violence, the terminal will immediately and without delay take the instructions of the air carrier all appropriate and possible measures to assist passengers and crew and protect and protect against loss the baggage, cargo and mail carried on the aircraft. The carrier shall reimburse the terminal for all additional costs incurred in providing such additional services, to the extent possible, the terminal will provide the carrier, upon request, with all additional services. . . .