Apple Enterprise Support Agreement

(i) On-site service the next day. Next day`s on-site service is available when the location of the contained device is on-site as part of the service area, as indicated online at www.apple.com/support/enterprise/onsite.html. When on-site service is requested within the service area, Apple sends a service technician to the location of the landlocked device to provide services. Apple strives to provide a service technician on site within the response times set out www.apple.com/support/enterprise/onsite.html. If a service technician visits a site on an agreed date and no company representative is available to access it, Apple may charge a fee for the call. For more information about on-site service, including the service area and response times, see www.apple.com/support/enterprise/onsite.html. AppleCare for Enterprise provides IT-level support for six technical contacts you have designated. Support is available 24/7 with one-hour response times for top priority issues, for example.B. if a production service is not available.

You can also increase the number of technical contacts for a fee. AppleCare for Enterprise starts with an AppleCare account manager – your personal connection with AppleCare. Your AppleCare account manager helps you verify your IT infrastructure, track issues, and make monthly checks of your account activities, including support calls and repairs. With the ongoing support of your AppleCare Account Manager, you and your team can get the most out of AppleCare for Enterprise. Please note that this is the contact page for support and service, not the general contact page with Apple, which contains information about sales and product requests. . . .